Privacy Statement of Fuelow.info

Introduction

In our mission to make infrastructure better for everyone at Fuelow.info, we collect and use information about you, our:

• "partners", with whom we collaborate or do business
• "users", of Fuelow.info
• "visitors", of the website Fuelow.info, or anyone who contacts Fuelow.info support.

This privacy policy helps you better understand how we collect, use, and share your personal information. If we change our privacy procedures, we may update this privacy policy.

Our Values

Trust is the foundation of the Fuelow.info platform and that includes the trust that we do the right thing with your information. Three important values guide us in developing our products and services. These values help you better understand how we think about your information and privacy.

1. Your information is yours

We carefully analyze which personal data we need to provide our services and we try to limit the information we collect to what is necessary. Where possible, we delete or anonymize your personal data when we no longer need it. When building and improving our products, our engineers work closely with colleagues with a privacy or legal background to build with privacy in mind. In all this work, our starting point is that your information belongs to you, and we strive to use your information only for your benefit.

2. We protect your information from others

If a third party requests your personal information, we refuse to share it unless you give us permission or we are legally required to share this personal data. When we are legally required to share your personal information, we will inform you in advance, unless we are legally prohibited from doing so.

3. We help partners comply with their privacy obligations.

Many of the partners who use Fuelow.info do not have a dedicated privacy team and it is important for us to help them comply with their privacy obligations. Therefore, we try to build our products and services so that they can be easily used in a privacy-friendly way.

Why we process personal data

We generally process your personal data when we need to do so to fulfill a contractual obligation (for example, to process your use of the Fuelow.info platform) or when we or someone we work with needs to use your personal data for a reason related to their business (for example, to provide you with a service). European law calls these reasons "legitimate interests". These legitimate interests include:

• preventing risks and fraud
• answering questions or providing other forms of support
• delivering and improving our products and services
• reporting and analysis
• testing features or additional services
• assisting with marketing, advertising, or other communication

We only process personal information for these legitimate interests after we have considered the potential risks to your privacy - for example, by providing clear transparency in our privacy procedures, offering you control over your personal information where necessary, limiting the information we keep, limiting what we do with your information, to whom we send your information, how long we keep your information, or the technical measures we use to protect your information.

We may process your personal data when you have given permission for this. This permission is particularly necessary when we cannot rely on an alternative legal basis for processing, when your data has been obtained and permission has already been given, or when we are legally required to ask for your permission in the context of some of our sales and marketing activities. You have the right to withdraw your consent at any time by changing your communication choices, unsubscribing from our communications, or by contacting us.

Which personal data we process

Which personal data is collected and processed depends on the relationship between you and Fuelow.info. More information is available in the general terms and conditions that apply to the Fuelow.info platform or in the agreement between you and Fuelow.info.

Your rights over your personal data

We believe you should be able to access and control your personal data, regardless of where you live. Depending on how you use Fuelow.info, you have the right to request access to your personal data, to have it corrected, to have it changed, to have it deleted, to transfer it to another service provider, to limit or object to certain uses of your personal data (for example, direct marketing). We will not charge you anything and will not provide a different level of service if you exercise any of these rights.

If you are not satisfied with our response to a request, you can contact us to resolve it. You also always have the right to contact your local privacy authority.

Finally, because there is no general understanding of what "Do Not Track" means, we ignore this signal.

Where we send your personal data

We are a Dutch company, but we work with and process personal data of people all over the world. To run our business, we may send your personal data outside your country, including to the United States. This data may be subject to the laws of the countries where we send it. When we send your data abroad, we take measures to protect your data, and we try to only send your data to countries with strict data protection laws.

Sending outside Europe and Switzerland

If you are in Europe, your personal information may be sent to other Fuelow.info locations and to service providers outside Europe. When we send your personal information outside Europe, we do so in accordance with European law.

When we send your personal data to countries or regions outside Europe, we only do so if the European Commission has determined that those countries or regions adequately protect your data. If we then send this personal information, this information is protected by contractual commitments similar to those in the Standard Contractual Clauses.

Finally, although we do what we can to protect your information, we may sometimes be legally required to disclose your personal information (for example, if we receive a valid court order).

How we protect your personal data

Our teams work tirelessly to protect your information and ensure the safety and integrity of our platform. However, we all know that no method of transmission over the internet and no method of electronic storage can be 100% secure. This means that we cannot guarantee the absolute security of your personal information.

How we use cookies and other tracking technologies

We use cookies and similar tracking technologies on our website and in providing our services. For more information on how we use these technologies, see our cookie policy.

How you can reach us

If you want to ask questions about, make a request regarding, or file a complaint about the way we process your personal data, you can email us at hoi@Fuelow.info.

Please note: if you send us a request regarding your personal data, we must be sure it is you before we can respond. To that end, we may request your identity details or rely on a third party to collect and verify identification documents.